Flower & Gift Delivery FAQs

We offer 7 days a week, except for public holidays. Choose your preferred delivery slot up to 60 days from your order date

Selection of delivery date would be at cart, and differs from different products, as some products takes a longer time for preparation.

Our delivery service is door-to-door. Our drivers will deliver your purchase to your door, or a designated area. For security and safety reasons, our drivers are not authorised to enter your home.

We offer SAME DAY DELIVERY, EXPRESS delivery island wide in Singapore. Check on the availability at the cart page.

Express Delivery refers to orders that are delivered within a short amount of time frame( as fast as 90 mins island wide) an additional surcharge would be required, kindly check on the rates at the cart page. For Express Delivery, we rely on on-demand courier apps such as Lalamove & Grab drivers.

We offer specific time slot delivery on selected orders, simply add the Express Delivery charge to your cart, and indicate to us your specific time slot requirements. Specific Time Slot delivery is only available during non-peak period.

All orders are delivered by Ana Hana drivers in our own vehicles or (at times when capacity is constrained) by trusted third party delivery drivers.

When your order is dispatched you’ll get an email informing you it’s on the way. Live tracking information, delivery dates, would be available on your order status page

Our delivery option would mean that your order would be Hand Delivered by our courier, while our shipping methods would mean we would flat pack your order, and ship it out as a parcel via local couriers (NinjaVan, J&T, Qxpress etc.)

Our Delivery option would allow the selection of specific delivery dates, express delivery, specific time slot delivery, while the shipping option would be shipped out within our warehouse in 2 business days, and standard local courier delivery times would apply.

We offer store pickup for orders placed through our store. Feel free to select Pickup at checkout.

We are an eCommerce store, and currently do not offer retail shopping experience, nonetheless, we hope to provide an unparalleled e-retail experience on our online store. Feel free to reach out to our team online, and we are happy to assist you!

We offer pickup during office hours, 9am - 5pm weekdays, and weekends 9am - 1pm.
After hours pickup are available as contactless pickup outside our office.

By choosing Shipping as your Delivery Method, it would mean that your order has to be available to be Flat Packed, as we would be packing them as a shipping parcel box, and send them to you via local last-mile delivery shipping partners (Ninjavan, J&T, Qxpress, Janio and more)

No, for shipping, we would ship them as soon as we receive your order, and selection of delivery date would not be possible. The delivery date would depend on the local courier's delivery time, from 2 business days to 10 business days.

We do ship international for selected products, feel free to check in with our customer service should you have questions

No, Fresh flowers, complex arrangements, fragile products are only available via Local Hand Delivery, thus you would not be able to select shipping at checkout.